For hygienic and safety purposes, we have a no return policy on our skincare products. Your satisfaction is of utmost importance to us. Therefore, if for any reason you are dissatisfied with your purchase, we ask that you send us an email with a description of the issue, including a clear photo for visual understanding so the appropriate corrective measures can be taken. MalyNature reserves the right to offer store credit or other compensation as we see fit, based on the situation. Please understand that products are hand-made, and may reflect unique characteristics- they are not defective. It is the nature of the product.